Frequently
Asked

Yes — completely. Our towing and recovery dispatch is live 24/7/365. Both the Mount Vernon and Fairfield locations are always staffed and ready. There's no voicemail, no automated system — a real person answers every call.

Yes. Rick's Towing is a certified AAA Emergency Road Service provider. If you have AAA membership, we accept it. Contact your AAA service line or call us directly at (618) 242-4500.

Pull safely off the road if possible. Turn on your hazard lights. Call us at (618) 242-4500 (Mt. Vernon) or (618) 847-4100 (Fairfield). Tell the dispatcher your location, what type of vehicle, and what happened. We'll dispatch the right unit immediately.

We're transparent about our pricing. Rates depend on the type of tow, distance, vehicle size, and time of day. Call us and we'll give you a clear estimate before we dispatch. No surprise charges after the job.

Yes. We run WreckMaster-certified operators and a Century 1075 rotator crane — the most capable heavy recovery equipment in Southern Illinois. Jackknifed semis, overturned tankers, stuck equipment — we handle it all.

We provide jump starts, tire changes, fuel delivery, and lockout service. Our goal is to get you back on the road without a tow whenever possible — saving you time and money. Call and describe your situation and we'll tell you exactly what we can do.

Yes. We can tow your vehicle to any dealership, repair shop, or address you specify. We're not limited to a single impound yard. Just tell the dispatcher where you'd like it taken.

A rotator crane is a specialized heavy recovery unit with a 360-degree rotating boom — allowing it to lift, rotate, and place extremely heavy loads in tight or difficult positions. It's used for overturned semis, vehicles in extreme terrain, aircraft recovery, and industrial lifts. Our unit is rated to 75 tons.

Yes. We coordinate with law enforcement and first responders for multi-vehicle accidents, rollovers, and ditch recoveries. We also provide spill response and traffic control services for accident scenes involving fuel or cargo.

We cover all of Southern Illinois from our two locations. Primary coverage includes Jefferson County (Mt. Vernon) and Wayne County (Fairfield), plus I-57, I-64, US-45, and surrounding rural corridors. Cities we commonly serve include Benton, Marion, Harrisburg, Carmi, Olney, McLeansboro, West Frankfort, Salem, Flora, and more. Call us — if you're in Southern Illinois, we can likely reach you.

In our primary coverage area, we typically arrive in under 30 minutes. Response time depends on your exact location and which units are currently active. Our dispatchers will give you an honest ETA when you call — we don't pad the numbers.

Yes — at our Mount Vernon location only. We offer exterior, interior, and full detail packages starting at $99, $149, and $229 respectively. We also do ceramic coating, paint correction, fleet detailing, and engine bay cleaning. Hours are Mon–Fri 8AM–5PM and Saturday 8AM–3PM. Call (618) 242-4500 to book.

Yes. We offer lowboy transport for heavy construction equipment, farm machinery, and oversized loads. All transport is properly permitted and fully insured. Call to discuss your specific load and we'll provide a quote.

Yes. Rick's Towing holds ICC/MC, US DOT, and KYL licensing. We are fully insured with comprehensive liability coverage. Your vehicle and property are protected every time we work.